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If you can’t find what you’re looking for please call us at 203-272-0396.
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What insurances do you accept?
We currently accept most major insurances including. Aetna, Anthem Blue Cross, Cigna, ConnectiCare, Husky, Harvard Pilgrim Healthcare, Oxford, and United Healthcare. We recommend you call your insurance to verify we are in-network prior to your first visit. If you have an HMO plan you must select us as your child’s Primary Care Physician otherwise your insurance will not cover your visits.
Will my child’s visit be covered by insurance?
While most services are covered by health insurance, we recommend calling your insurance company to verify your specific plan benefits. If you have a copay you may be asked to pay when completing the paperless registration before your visit. Co-Insurances, deductibles, and non-covered services will be billed to you after your insurance processes the claim for your visit.
Is my child’s physical covered by insurance?
Most insurance companies will cover your child’s annual physical without a cost to you. However, depending on your insurance plan there may be services not covered such as hearing or vision tests, teen or depression screenings, or blood work which may be billed to you. Knowing the benefits of your plan can help avoid unexpected bills.
What if I am experiencing financial hardship and cannot pay my bill in full?
If you are having a hard time paying your bill in full, please call our billing department. We understand that sometimes financial hardship happens, and we would be happy to set up a payment plan.
What hours are you open?
Our office is open from 8:30 am- 6:00 pm Monday- Thursday and 8:30 am – 5:00 pm Fridays. The office closes for lunch from 12:00 pm -1:00 pm daily. We are also open on Saturday mornings starting at 8:30 am for urgent visits. Please note visits after 5:00 pm and on weekends may be subject to an additional charge which may not be covered by your insurance.
Do you accept walk-in appointments?
No, we do not accept walk-in appointments. Please call our office ahead of time for our next available appointment. If your child is sick, we are generally able to see them the same day.
How far in advance should I schedule my appointment?
We are generally able to see sick patients the same day, however, patients calling late in the day may be booked for the next day if it is not an urgent matter.
Physicals can be booked out up to a year in advance. If you need an appointment after school or during school breaks, we recommend booking at least a month in advance as these appointments tend to fill fast.
What if I need to cancel an appointment? What happens if I am running late?
We ask that you give at least 24 hours’ notice if you need to cancel an appointment. We understand that emergencies do happen, however, patients who repeatedly no-show for appointments may be dismissed from the practice.
If you are running late for an appointment, please call our office to notify us. While we make every attempt to accommodate you, patients arriving more than 15 minutes late may be asked to reschedule.
What do I do if my child is sick at night or on the weekend?
If you have an urgent matter after hours, you can always call out main number (203)-272-0396 to reach an on-call provider. Our practice utilizes a nurse triage line after 8:00 pm, these nurses are specifically trained in pediatric telephone triage. If need be, the nurse will contact the physician on call. If you do not hear back from them within 30 minutes, please call back.
How often do I need to bring my child for a well visit?
Children 3 years and older should be seen once per year for their annual physical. Children under 3 years old should be seen more frequently, below is the schedule of well-visits from birth to 3 years:
- Initial Newborn Visit* (1-2 days after discharge)
- 2-week weight check
- 1 month old
- 2 months old
- 4 months old
- 6 months old
- 9 months old
- 12 months old
- 15 months old
- 18 months old
- 2 years old (24 months)
- 2 ½ years old (30 months)
*The Initial Newborn Visit is not considered a well-visit per insurance companies and may require a copay or deductible.
How do I request a copy of a Health Assessment Record (for school, daycare, sports or camp) for my child?
If your child needs a Health Assessment Record or any other form for school, daycare, sports, or camp we ask that you drop off or fax us a copy of the form with the entire patient portion completed. There is a $3 fee for most forms, and we ask for 48 hours for all forms to be completed. Forms can either be picked up in our office or mailed home, we do not fax school or camp forms.
How do I get my child’s prescription refilled?
If you need a prescription refilled, you can call our office and leave a detailed message on our prescription voicemail 24/7. Please allow at least 48 hours’ notice to complete your request. Please note we do not refill prescriptions after the office has closed or on weekends.